Could you have said it better?
Did you miss the point?
Have you offended their dignity?
Are they embarrassed?
Does it matter? What about them, what could they have done differently?
They own the response. If you don't get some sense of appreciation when your intent is only to assist, don't blame yourself.
Walk on. Never let it stop you offering someone else a helping hand, they just might be grateful to know someone cares and for them it could make a huge difference.
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